BillingRefund PolicyEffective date: 2026-11-01Last updated: 2026-11-01This Refund Policy explains refunds, cancellations, failed generations, unused credits, duplicate charges, and other payment issues for AIRapVideoGen, operated by AIRapVideoGen at https://airapvideogen.com.This Policy forms part of our Terms of Service. Mandatory consumer rights under applicable law are not limited by this Policy.1. Short VersionFailed generations are handled as described below;Unused credit purchases may be refundable within the configured window, subject to the rules below;Credits already used for generation or other paid features may not be refundable;Duplicate charges and billing errors should be reported promptly;Statutory consumer and withdrawal rights remain available where required by law.2. DefinitionsPack credits: credits purchased in a one-time credit pack;Generation: an AI video, image, audio, text, or other output request;Failed generation: a request that does not produce a usable output because of a technical error, timeout, provider failure, or safety refusal;Successful generation: a request that completes and produces an output, even if you later dislike the result.3. Credit PacksPrices and credit amounts shown at checkout apply to the transaction.Credits are not cash, are not redeemable for cash, and may not be transferred except where expressly allowed by the Service.4. Failed GenerationsA generation may be considered failed if the Service returns a technical error, the request times out, the relevant provider is unavailable, a safety system refuses the request, or the Service cannot deliver the requested output for reasons within our control.No refund or credit return is provided merely because a successful output does not match personal preferences or creative expectations, unless required by applicable law.5. Free Trials and PreviewsFree trials or previews, if offered, may be limited by account, person, device, network, location, campaign, or time period.6. Refunds for Unused Credit PacksCredits are considered used when they start or complete a generation, unlock or download an output, redeem a promotion, or activate another paid feature. After the configured refund period, or after credits have been used, purchases are final except where mandatory law provides otherwise.7. Subscription Payments and CancellationIf the Service offers subscriptions, cancellation normally stops future renewals rather than refunding a period already paid for. Any applicable subscription refund rule must be confirmed in the variable section above before publication.8. Duplicate Charges and Billing ErrorsIf you were charged more than once, charged the wrong amount, or paid for a transaction that did not complete, contact us promptly.Include your account email, order or transaction ID, date and amount of the charge, a description of the problem, and supporting information if available.9. How to Request a RefundSubmit a request through our contact page or email [email protected]. Include the order number, account email, reason for the request, and relevant details.Approved refunds are sent to the original payment method. 10. Chargebacks and Payment DisputesPlease contact us before filing a chargeback so we can investigate billing errors, failed generations, duplicate charges, or eligible refunds. We may restrict an account or credits where we reasonably believe a chargeback is fraudulent, abusive, or relates to services or credits already used.11. Statutory Consumer RightsNothing in this Policy limits mandatory consumer, withdrawal, cancellation, warranty, or refund rights available under the laws that apply to you.12. Changes to This PolicyWe will post the revised Refund Policy on this page and update the Last updated date.13. ContactAIRapVideoGenWebsite: https://airapvideogen.comEmail: [email protected]